Customer
Support

About

If you're concerned about making your company genuinely accessible so you can fully engage your customers – to answer their questions, address issues or promote new products – then you've come to the right place. We are experts at improving the customer support experience – whether through email, chat, or voice support – with first time resolution rates of over 85%

• We trained Sales Agents to handle Live Chat on a 24x7 basis
• We provided domain specialists to help agents with technical questions
• We implemented a system where one agent can handle multiple customers at the same time, thus minimizing or eliminating lost sales opportunities