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Customer Support | Infonet Technology

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Customer Support

About

If you're concerned about making your company genuinely accessible so you can fully engage your customers – to answer their questions, address issues or promote new products – then you've come to the right place. We are experts at improving the customer support experience – whether through email, chat, or voice support – with first time resolution rates of over 85%

  • We trained Sales Agents to handle Live Chat on a 24x7 basis
  • We provided domain specialists to help agents with technical questions
  • We implemented a system where one agent can handle multiple customers at the same time, thus minimizing or eliminating lost sales opportunities

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